Shipping policy
Shipping Policy
View the shipping policy at Bold Beryl. Learn about delivery timeframes, domestic and international dispatch, duties collected at checkout, and order tracking details.
At Bold Beryl, every piece of jewellery is carefully inspected, securely packaged and shipped with the same level of care we would expect ourselves. We take every precaution to ensure your order arrives safely and securely.
Order Processing
Orders are processed within 1–2 business days after payment has been received. Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel every step of the way.
Orders are not processed on weekends or Australian public holidays.
Australian Shipping
We offer FREE Standard Shipping Australia-wide on every order.
For customers requiring faster delivery, Express Post is available for $15 AUD at checkout.
Estimated delivery times from dispatch:
Standard Shipping: 2–6 business days Express Post: 1–3 business days
Delivery times are estimates only and may vary depending on your location and Australia Post services.
International Shipping — United States
We ship to the United States via Australia Post International. A shipping fee applies and will be calculated and displayed at checkout before payment is made.
Estimated delivery times from dispatch:
Standard International: 10–20 business days Express International: 5–10 business days
Delivery times are estimates only and may vary due to customs processing, carrier delays, or events outside our control.
Duties & Taxes — Collected at Checkout
For orders shipped to the United States, applicable duties and import taxes are calculated and collected at checkout. There are no surprise charges on delivery — what you pay at checkout is the full landed cost of your order.
Duties and taxes are calculated based on the declared value of your order, the product type, and applicable US import regulations. These charges are non-refundable in the event of a return.
Insured Shipping
Every order — domestic and international — is fully insured against loss or damage in transit. In the rare event of an issue, we will manage the process on your behalf and ensure you receive a full resolution.
Signature Required
To ensure the security of your jewellery, all parcels are sent with Signature on Delivery required. If nobody is available to sign, the carrier will provide instructions for collection or redelivery.
Lost or Delayed Deliveries
If your parcel appears to be significantly delayed or cannot be located, please contact us as soon as possible at hi@boldberyl.com. We'll investigate the shipment with the carrier, keep you updated throughout the process and work towards the quickest possible resolution.
Delivery Delays
While we aim to dispatch every order promptly, delivery estimates are not guaranteed. Occasionally delays may occur due to circumstances outside our control, including severe weather events, transport disruptions, customs processing, or public holidays. We appreciate your patience should these situations arise.
Shipping Enquiries
If you have any questions about shipping or delivery, we'd be happy to help.
Email: hi@boldberyl.com
We aim to respond within 1–2 business days, Monday to Friday.
For returns, please contact us at hi@boldberyl.com before sending any items. We'll provide you with the correct return address at that time.
Registered Business Address (Legal/Correspondence only): Level 1, 457-459 Elizabeth Street, Surry Hills NSW 2010, Australia Returns & Logistics Address: Bold Beryl, PO Box 4109, Lakehaven NSW 2263, Australia