Shipping policy

Shipping Policy

View the shipping policy at Bold Beryl. Learn about delivery timeframes, domestic dispatch, and order tracking details.

At Bold Beryl, every piece of jewellery is carefully inspected, securely packaged and shipped with the same level of care we would expect ourselves. We take every precaution to ensure your order arrives safely and securely.

Bold Beryl ships exclusively within Australia. We do not currently offer international shipping.

Order Processing

Orders are processed within 1–2 business days after payment has been received. Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel every step of the way.

Orders are not processed on weekends or Australian public holidays.

Australian Shipping

We offer FREE Standard Shipping Australia-wide on every order.

For customers requiring faster delivery, Express Post is available for $15 AUD at checkout.

Estimated delivery times from dispatch are:

Standard Shipping: 2–6 business days Express Post: 1–3 business days

Delivery times are estimates only and may vary depending on your location and Australia Post services.

Insured Shipping

Every order is shipped with transit insurance for your peace of mind. In the rare event that an item is lost or damaged during transit, we will manage the process on your behalf and work towards a full resolution.

Signature Required: To ensure the security of your jewellery, all parcels are sent with Signature on Delivery required. If nobody is available to sign, Australia Post will provide instructions for collection or redelivery.

Lost or Delayed Deliveries

If your parcel appears to be significantly delayed or cannot be located, please contact us as soon as possible at hi@boldberyl.com.

We'll investigate the shipment with the carrier, keep you updated throughout the process and work towards the quickest possible resolution.

Delivery Delays

While we aim to dispatch every order promptly, delivery estimates are not guaranteed.

Occasionally delays may occur due to circumstances outside our control, including severe weather events, transport disruptions, or public holidays.

We appreciate your patience should these situations arise.

Shipping Enquiries

If you have any questions about shipping or delivery, we'd be happy to help.

Email: hi@boldberyl.com

We aim to respond within 1–2 business days, Monday to Friday.

For returns, please contact us at hi@boldberyl.com before sending any items. We'll provide you with the correct return address at that time.

Registered Business Address (Legal/Correspondence only): Level 1, 457-459 Elizabeth Street, Surry Hills NSW 2010, Australia

Returns & Logistics Address: Bold Beryl, PO Box 4109, Lakehaven NSW 2263, Australia

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