Refund policy
REFUND & RETURNS POLICY
Read the refund and return policy at Bold Beryl. Find out how to lodge a return, eligibility guidelines, and what to expect for Australian and international orders.
At Bold Beryl, we take great care to accurately describe and photograph every piece. As each item is a pre-loved jewellery piece, please review all photos, measurements, and descriptions carefully before purchasing.
Pre-Loved Items
Our pieces may show natural signs of wear including minor surface marks or patina. These characteristics are consistent with age and previous ownership and are not considered faults or defects.
Returns Eligibility
We accept returns if:
- The item arrives damaged in transit
- The item is significantly not as described
Items must be returned in their original condition, unworn, and in original packaging.
How to Request a Return
Contact us at hi@boldberyl.com within 7 days of delivery. Please include your order number and photos of the item. All return requests are reviewed and must be approved by our team before a return can be accepted. We will assess your request within 2–3 business days and notify you of the outcome. If approved, we will provide return instructions and a return shipping address. Items sent back without prior written authorisation will not be accepted and may be returned to sender at the buyer's expense.
Australian Orders
Returns are accepted in accordance with Australian Consumer Law. If your item arrives damaged or is significantly not as described, please contact us within 7 days of delivery. Once a return is approved, we will provide you with a prepaid return shipping label. Upon receipt and inspection of the item, a full refund of the purchase price will be issued to your original payment method within 10 business days.
International Orders — United States
For orders shipped to the United States, returns are accepted if the item arrives damaged in transit or is significantly not as described, consistent with our standard returns eligibility above.
Please contact us at hi@boldberyl.com within 7 days of delivery with your order number and photos of the item. All return requests must be approved before any item is sent back.
If a return is approved, you will be responsible for return shipping costs. Upon receipt and inspection, a refund of the purchase price will be issued to your original payment method within 10 business days.
Please note: duties and import taxes collected at checkout are non-refundable. These charges are levied by US customs authorities and cannot be recovered by Bold Beryl.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at hi@boldberyl.com.
Damages & Incorrect Items
Please inspect your order upon receipt. If your item is damaged, defective, or incorrect, contact us immediately at hi@boldberyl.com with photos and your order number so we can resolve it promptly.
Registered Business Address (Legal/Correspondence only): Level 1, 457-459 Elizabeth Street, Surry Hills NSW 2010, Australia
Returns & Logistics Address: Bold Beryl, PO Box 4109, Lakehaven NSW 2263, Australia