Refund policy
REFUND & RETURNS POLICY
Read the refund and return policy at Bold Beryl. Find out how to lodge a return, eligibility guidelines, and store credit options.
At Bold Beryl, we take great care to accurately describe and photograph every piece. As each item is a pre-loved jewellery piece, please review all photos, measurements, and descriptions carefully before purchasing.
Pre-Loved Items Our pieces may show natural signs of wear including minor surface marks or patina. These characteristics are consistent with age and previous ownership and are not considered faults or defects.
Returns Eligibility We accept returns if:
- The item arrives damaged in transit
- The item is significantly not as described
Items must be returned in their original condition, unworn, and in original packaging.
How to Request a Return Contact us at hi@boldberyl.com within 7 days of delivery. Please include your order number and photos of the item. All return requests are reviewed and must be approved by our team before a return can be accepted. We will assess your request within 2–3 business days and notify you of the outcome. If approved, we will provide return instructions and a return shipping address. Items sent back without prior written authorisation will not be accepted and may be returned to sender at the buyer's expense.
Australian Orders Returns are accepted in accordance with Australian Consumer Law. If your item arrives damaged or is significantly not as described, please contact us within 7 days of delivery. Once a return is approved, we will provide you with a prepaid return shipping label. Upon receipt and inspection of the item, a full refund of the purchase price will be issued to your original payment method within 10 business days.
Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at hi@boldberyl.com.
Damages & Incorrect Items Please inspect your order upon receipt. If your item is damaged, defective, or incorrect, contact us immediately at hi@boldberyl.com with photos and your order number so we can resolve it promptly.
Registered Business Address (Legal/Correspondence only): Level 1, 457-459 Elizabeth Street, Surry Hills NSW 2010, Australia
Returns & Logistics Address: Bold Beryl, PO Box 4109, Lakehaven NSW 2263, Australia