Privacy policy

BOLD BERYL PRIVACY POLICY

Effective Date: 9 April 2026
Last Updated: June 2026

1. About This Privacy Policy

Bold Beryl (ABN 26 598 031 096) ("Bold Beryl", "we", "us", or "our") operates the online store located at www.boldberyl.com, selling antique, vintage, estate and pre-loved jewellery to customers in Australia and selected international markets.

This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles (APPs)

  • Spam Act 2003 (Cth)

  • Do Not Call Register Act 2006 (Cth)

By visiting our website or making a purchase, you acknowledge that you have read and understood this Privacy Policy.

Our store is hosted by Shopify Inc. Shopify processes personal information on our behalf to provide ecommerce services. For information about Shopify's privacy practices, visit https://www.shopify.com/legal/privacy.

2. Who We Are

Trade Name: Bold Beryl

ABN: 26 598 031 096

Website: www.boldberyl.com

Email: hi@boldberyl.com

Phone: 0423 141 868

Postal Address: PO Box 4109, Lake Haven NSW 2263

Bold Beryl is an Australian online retailer specialising in antique, vintage, estate and pre-loved jewellery.

3. Personal Information We Collect

We may collect the following categories of personal information:

Identity and Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Financial Information

  • Payment and transaction information processed by Shopify Payments, PayPal or other payment providers

  • We do not store complete credit card details

Account Information

  • Account login details

  • Wishlist information

  • Preferences

Transaction Information

  • Products viewed

  • Products purchased

  • Returns and exchanges

  • Order history

Communications

  • Customer service enquiries

  • Emails and correspondence

  • Product reviews and feedback

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies

  • Website usage information

4. How We Collect Personal Information

We collect personal information:

Directly From You

When you:

  • Create an account

  • Place an order

  • Subscribe to our mailing list

  • Contact us

  • Submit a review

  • Enter a promotion or giveaway

Automatically

Through:

  • Cookies

  • Shopify technologies

  • Analytics tools

  • Website logs

From Third Parties

Including:

  • Shopify

  • Payment processors

  • Shipping providers

  • Social media platforms where you interact with us

5. How We Use Personal Information

We use personal information to:

  • Process and fulfil orders

  • Process payments

  • Arrange shipping and delivery

  • Manage returns, refunds and exchanges

  • Communicate regarding orders

  • Provide customer support

  • Prevent fraud and security risks

  • Improve our website and services

  • Comply with legal obligations

  • Send marketing communications where permitted by law

6. Marketing Communications

We may send marketing emails or promotional communications where you have subscribed or where permitted by law.

You may opt out at any time by:

  • Clicking the unsubscribe link in any marketing email

  • Contacting us at hi@boldberyl.com

We may continue sending non-marketing communications relating to your orders, account or customer service enquiries.

7. Disclosure of Personal Information

We may disclose personal information to trusted service providers where necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping providers

  • Email marketing providers

  • Analytics providers

  • Advertising providers

  • Cloud storage and IT providers

  • Professional advisers

  • Government agencies, regulators or courts where required by law

We do not sell, rent or trade personal information to third parties for their own marketing purposes.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website and shopping cart

  • Remember user preferences

  • Improve website functionality

  • Analyse website traffic

  • Measure advertising effectiveness

Some cookies are necessary for the operation of the website.

You may manage cookie settings through your browser. Disabling certain cookies may affect website functionality.

9. International Transfers of Personal Information

Bold Beryl is based in Australia.

Some service providers used by our business, including Shopify and payment processors, may store or process personal information outside Australia, including in the United States and other countries.

Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy laws.

10. Data Retention

We retain personal information only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

Generally:

  • Transaction and order records may be retained for up to 7 years

  • Customer communications may be retained for customer service and dispute resolution purposes

  • Marketing records may be retained while consent remains active

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Security of Personal Information

We take reasonable measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Security measures include:

  • SSL encryption

  • Secure Shopify infrastructure

  • Secure payment processing

  • Restricted access to customer information

While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

12. Children's Privacy

Our website is intended for persons aged 18 years and over.

We do not knowingly collect personal information from children under 18 years of age.

If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to remove that information.

13. Access and Correction

You may request access to personal information we hold about you and request correction of inaccurate or incomplete information.

To make a request, contact:

hi@boldberyl.com

We may require verification of identity before processing requests.

14. Complaints

If you believe we have breached your privacy rights, please contact us first.

We aim to acknowledge privacy complaints within 5 business days and resolve them within a reasonable period.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations.

Updated versions will be published on this page together with the revised date.

Continued use of our website following publication of changes constitutes acceptance of the updated Privacy Policy.

17. Contact Us

For questions, requests or complaints relating to privacy or personal information, please contact:

Bold Beryl

ABN: 26 598 031 096

Website: www.boldberyl.com

Email: hi@boldberyl.com

Phone: 0423 141 868

Postal Address: PO Box 4109, Lake Haven NSW 2263

Response Time: We aim to respond to privacy enquiries within 5 business days.