Frequently Asked Questions
About Our Jewellery
What is vintage and estate jewellery?
Vintage jewellery refers to pieces that are at least 20–30 years old, while estate jewellery is any pre-owned piece, regardless of age. At Bold Beryl, every piece is carefully sourced for its quality, character, and craftsmanship.
What gold carats do you use?
The metal type and carat are listed in each individual product description. Please refer to the listing for the specific piece you're interested in.
Sizing
How do I find my ring size?
Each listing includes the ring size in the product description. We recommend visiting a local jeweller to get your finger measured before purchasing.
Can rings be resized?
As these are pre-loved pieces, resizing may affect the integrity of the setting. We recommend consulting a jeweller before purchasing if you're between sizes.
Orders & Shipping
Do you ship internationally?
Yes. Bold Beryl ships within Australia and to the United States. Standard shipping is free Australia-wide, with Express Post available for $15 AUD. For US orders, shipping charges are calculated and displayed at checkout. Applicable import duties, including tariffs, and import taxes are also calculated and collected at checkout.
How long does delivery take?
Orders are processed within 1–2 business days. Orders are not processed on weekends or Australian public holidays. Once dispatched, estimated delivery times within Australia are:
Standard Shipping: 2–8 business days
Express Post: 1–4 business days
These timeframes exclude order processing. Delivery times are estimates only and may vary depending on your location and Australia Post services.
For US orders, delivery timeframes depend on the shipping service selected at checkout and may be affected by customs processing.
Are my items insured during shipping?
Yes — every order is shipped with transit insurance for your peace of mind. All parcels also require a signature on delivery.
Returns
What is your return policy?
Please refer to our Refund Policy for full details.
Contact
How do I get in touch?
Email us at hi@boldberyl.com — we respond within 1–2 business days, Monday–Friday, 9am–5pm Sydney time.